| Back Office Services |
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| AES has been providing Helpdesk and offshore IT operations and management support solutions for Fortune1000 corporations and small to medium size businesses. Our Helpdesk services have been developed to provide the client the maximum benefits from our years of experience in delivering premium IT services. |
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Desktop Support services offered: |
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OS - Windows, Solarix, AIX, Linux, HP-UX, MAC |
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Access - DHCP, TCP/IP, 3270 Emulation, Control MD |
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File Sharing, Unix Sharing, user permissions |
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OA applications- All MS and Adobe products |
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Browsers - MSIE, AOL and others |
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Virus Control - Norton, McAfee, Symantec, Trend-Micro, Others |
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Custom Clients -Citrix Client, Secure Shell, FTP, others |
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Personal Firewalls -ISS Black ICE, Symantec and others |
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Security -Windows Security, Single Sign ON, User Level Security |
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Client Server Apps -Custom built application -e.g. SAP Client etc. |
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Multi Tier Helpdesk support:
The AES Enterprise Helpdesk includes Level 1 and Level 2 services across various technologies. |
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Level1 responds to incoming calls, logs calls, attempts resolution (Level1 resolutions exceeds 75%) and escalates to Level2 as required. Level1 also handles onsite support dispatch. |
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Level 2 provides advanced support for complex problems and issues as a back up for Level 1. Level 2 handles escalations to vendors for problems requiring upgrades and changes to hardware, software and applications. |
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| Both Level1 and Level2 staff are trained to deliver the required services. |
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Bookkeeping Services:
Bookkeeping is the documentation and maintenance of an organization's financial records. Bookkeeping clerks work with accounting records which includes |
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General Ledger maintenance |
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A/R & A/P maintenance |
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Grant maintenance |
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Personnel/Payroll/Time and Attendance |
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| Bookkeeping is an extremely important process in any enterprise and is integral as a financial data management system. |
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Benefits:
Single point of source Savings |
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The AES Back office services are designed for potentially large cost savings. |
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Efficient task handling manpower. |
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Reduction in onsite transaction time and efforts. |
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